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How to adopt multilingual support
A brand needs to be aware of the various methods through which one can incorporate multilingual support.
Methods include:
- translation tools
- hire talent
- localise important pages
- multilingual chatbot support. Chatbots can cut operational costs by about 30 per cent.
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The importance of multi-language customer support
Speaking in a customer's language offers various benefits:
- It increases sales. Almost 74% of customers will buy again if a company offers after-sales service in their native language.
- Access to a wider market. Nearly 70% of customers worldwide ...
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Multi-language support
Multilingual support - speaking in your customer's language - can benefit a company.
Research shows that 75 per cent of customers want to buy from brands that offer product information in their own language. While a company cannot offer all information in every language,
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