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The role of coffee in social interactions
Different types of coffee and their preparation
The impact of coffee on society and economy
Focus on Two Questions
‘Did Well’ and ‘Do Differently'
You can’t build competence without confidence, so begin by asking their input on what they did well. Add your own observations, addressing specific knowledge, skills, or disciplines. Then, shift the conversation to ask what they think they should do differently, before adding your recommendations on what they can do differently.
Coach on the granular skills and disciplines required to show up and stand out online.
For instance, a salesperson who is used to sitting at a desk may now need to stand on video calls to project more positive energy in those calls
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33 reads
MORE IDEAS ON THIS
Set Up a Feedback System
Coaches are responsible for helping their teams “fine-tune” their messages to clients.
Many sales coaches are untrained in how to give crisp, productive, forward-looking performance feedback to those on their teams. So as a first step schedule coaching conversations into every interacti...
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43 reads
Collaborate on Redefining Excellence
Everyone is still learning what optimal business performance looks like during a pandemic
The key for sales coaches is to collaborate with their salespeople to get the most out of what they have, taking into account changes in people’s situations and shifts in the business ...
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33 reads
You can’t be in eight places at once, but I bet as a leader you have eight more opportunities a week to give your team feedback because you can Zoom in and Zoom out
CRAIG WORTMANN
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40 reads
Open with Empathy
Before launching into concrete feedback, it is important to check in as human beings.
A simple check-in like "Hey, how are you?" opens the conversation to the possibility of real feedback.
Opening with empathy also means acknowledging the uncertainty and stress th...
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29 reads
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Other curated ideas on this topic:
3. Focus on The Two Important Questions
When providing feedback about specific performances we must use the simple framework that builds salespeople's confidence and competence:
"Did Well" and "Do Differently"
These two phrases builds confidence by asking what they did well while you add your own observations and addressing...
11 Smart Job Interview Questions
- What new challenges/opportunities is your organization facing over the next year or two?
- How might this position have positive impact on these new challenges/opportunities?
- Imagine 2 employees have been hired for a year; one has done well, the other didn’t. What...
Top Delegation Skills
- Communication: explain what the task is, what the expectations are, and listen to any questions and concerns.
- Giving Feedback: provide clear feedback on what they did well, what they struggled with, and why.
- Training and Assessment of Tasks: make sure yo...
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