Focus on Two Questions
‘Did Well’ and ‘Do Differently'
You can’t build competence without confidence, so begin by asking their input on what they did well. Add your own observations, addressing specific knowledge, skills, or disciplines. Then, shift the conversation to ask what they think they should do differently, before adding your recommendations on what they can do differently.
Coach on the granular skills and disciplines required to show up and stand out online.
For instance, a salesperson who is used to sitting at a desk may now need to stand on video calls to project more positive energy in those calls
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