3. Focus on The Two Important Questions - Deepstash
3. Focus on The Two Important Questions

3. Focus on The Two Important Questions

When providing feedback about specific performances we must use the simple framework that builds salespeople's confidence and competence:

"Did Well" and "Do Differently"

These two phrases builds confidence by asking what they did well while you add your own observations and addressing specific knowledge, skills, or disciplines. Then the conversation shifts to what they could do differently before adding recommendations. 

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erbrigh

Surveyor for building control

The idea is part of this collection:

Upskilling: Preparing For The Future

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