Learn more about product with this collection
How to build confidence
How to connect with people on a deeper level
How to create a positive first impression
Your responsibility is to explain and translate the commercial design and value for the customer that is relatable.
The Tools
Quantitative and qualitative insights should be balanced. Set key metrics by identifying and quantifying your company's ambition. The metrics must resonate with the entire top team while enabling design teams to be creative.
The goals
Use metrics that will show early measurable results to help build trust with the C-suite.
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129 reads
MORE IDEAS ON THIS
The task of the chief design officer (CDO) is often less defined than other established C-suit positions.
The position provides the opportunity to create unmatched value. However, it also presents unique challenges, such as the ability to switch between analytical and creat...
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347 reads
The success of designers relies on cross-functional collaboration and understanding. Prevent an us-versus-them dynamic that traditionally occurs between designers and the organisation.
The tools
Explore various ideas to encourage a cross-functional cu...
35
76 reads
A chief design officer used to focus only on physical hardware design. However, the customer's expectations show the need to understand the entire customer journey.
The tools
Map your customer's end-to-end journeys and identify any pain points. You ma...
36
65 reads
It takes many functions to bring a product or service to market. You will need to influence the other functions daily to ensure that they work harmoniously. From the start, form alliances with colleagues across the organisation. Offer your guidance and reassurance for working wit...
35
53 reads
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