Success Milestones
4 success milestones were designed to be perceived by the customer as a moment where they get real value out of the software. The goal is to show the customer that they achieved something to be proud of, that they are getting closer to their objective. By Aligning the first milestone with the Onboarding project we simplified things. If customers get stuck at some point, or if it takes too much time to see any real value, they are very likely to churn before they complete it.
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