1. SMART Goals
SMART goals are goals that are:
Specific: Stick with clear and well-defined goals
Measurable: Ensure that the goal has a meaningful outcome that can be tracked/reported.
Achievable: The goals you set with your customer must be attainable with minimal dependencies.
Relevant: The goal must be in line with what your company does.
Time-bound: Because your QBRs are…quarterly…try for deliverables and goals that can be achieved during that time frame (or faster).
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