How to deal with uneasy tension in the office - SmartCompany
Negative feelings that come up during the conflict need to be confronted. If they have not been fully worked out they need to be brought up again.
If this is not done effectively in the beginning things may look like they are sorted out only to resurface sometime later.
SIMILAR ARTICLES & IDEAS:
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
It helps you preserve your neutrality.
It is effective in getting others to pause, reflect, and get clear with themselves about what the problem actually is.
You may get each ...
Once you have the basics of what happened and how long it has been going on, you can move on to asking more probing questions:
When conflict arises, you need to raise the issue with the parties involved.
Emphasize the need for your employees to address it. Explain that negative feelings and thoughts c...
Speak with each party separately to gain their perspective on what the tension is all about.
Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.
Allow them to share their version of the events or issues.
Often, this step will elicit issues or facts that the other party was unaware of.