Keeping a client happy means understanding their expectations.
From time to time, ask how they're doing, if they're satisfied with your work, and if there is anything you can do to improve your work. It shows your willingness to improve and get closer to the client.
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When we need help with something, we often turn to our best friend. And if this friend is reliable, they will always be there.
Be that friend for your client. When the client asks you to update one of your articles, or fix a bug in your code, do it right away. Show them you are reliable.
Plan your projects ahead of time and offer realistic schedules.
Don't repeatedly ask for more time to deliver a project. Ensure that you meet the deadlines.
You will make mistakes, such as a typo in a product page copy.
Whatever it is, own up to your mistakes and learn from them. If you're unsure how to proceed, ask the client what went wrong or how you can avoid the error in future.
It's fine to apologise occasionally, but if you keep apologising all the time, you will eventually annoy your client. Sorry for the late reply. Sorry, it won't happen again.
If you've made a mistake, try a different approach. "Hi John, I had to see my friend at the hospital yesterday and missed the deadline. I'll deliver the project later today."
Freelancers may want to make excuses when clients give feedback. For example, if a client wants you to change the font you've used in a design, don't try to make defend yourself.
There are ways to accept criticism and explain your creative thinking, but that is done through discussion and understanding their expectations.
Building a close professional relationship with clients can help to pave the road towards a successful freelance career.
Building rapport with your clients can make it easier to work on projects, understand their needs and deliver projects that meet their expectations.
When starting out as a freelancer, it can be challenging to know where to price yourself based on your knowledge and your skills in the market. To work this out, we suggest you:
When switching from being an employee to a freelancer, you should pay particular attention to the way you express yourself, the words you choose.
For instance, integrating words such as ‘clients’ will come in really handy, as you are now to have a direct connection with your clients, while enabling you to leave behind the traditional boss-worker mentality.
Freelancers may find it a struggle to consistently find online freelance work.
Many people may believe that clients will come to you, but jobs are seldom handed to you on a silver platter. You have to buckle down and work hard to regularly find work in the freelancing world. However, some strategies can make that work a bit easier.
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