Learn more about career with this collection
How to build a network while working remotely
How to work remotely
How to manage finances while working remotely
Ask for feedback
Keeping a client happy means understanding their expectations.
From time to time, ask how they're doing, if they're satisfied with your work, and if there is anything you can do to improve your work. It shows your willingness to improve and get closer to the client.
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Don't apologise too much
It's fine to apologise occasionally, but if you keep apologising all the time, you will eventually annoy your client. Sorry for the late reply. Sorry, it won't happen again.
If you've made a mistake, try a different approach. "Hi John, I had to see my friend at the hospital yes...
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Don't make excuses
Freelancers may want to make excuses when clients give feedback. For example, if a client wants you to change the font you've used in a design, don't try to make defend yourself.
There are ways to accept criticism and explain your creative thinking, but that is done through discussion and u...
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Deliver on time
Plan your projects ahead of time and offer realistic schedules.
Don't repeatedly ask for more time to deliver a project. Ensure that you meet the deadlines.
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Learn to communicate
- Learning to write a good email is a basic life skill. How you start your email could determine the kind of relationship you build with your client.
- Addressing the client by their first name is a good start. It shows respect and friendliness.
- The way you write proposals and re...
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Learn from mistakes
You will make mistakes, such as a typo in a product page copy.
Whatever it is, own up to your mistakes and learn from them. If you're unsure how to proceed, ask the client what went wrong or how you can avoid the error in future.
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Be reliable
When we need help with something, we often turn to our best friend. And if this friend is reliable, they will always be there.
Be that friend for your client. When the client asks you to update one of your articles, or fix a bug in your code, do it right away. Show them yo...
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Benefits of building rapport with clients
Building a close professional relationship with clients can help to pave the road towards a successful freelance career.
Building rapport with your clients can make it easier to work on projects, understand their needs and deliver projects that meet their expectations.
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More like this
A is for Ask
Ask if there is anything else you can help with.
Ask how you’re doing on a project or with a certain skill.
Ask to be included in a meeting. Ask for more training.
Your superiors won’t know you’re hungry for growth and interested in being more involved unless you ...
Look to others
To help you calculate productivity and increase it, find some models of what productivity means and doesn't mean to you personally.
If you desire to increase your productivity at work, model your work after a colleague known for their productivity. Ask them if they're using any tools an...
How much to ask for
- Look at what your role pays industrywide. Online tools can help you learn what the median pay is for industry, position, and location.
- Avoid asking your colleagues what they're paid.
- Avoid asking for an outlandish increase.
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