KANWAR SALUJA

The number of customers who cancel your service or stop buying your products over a set period of time. 

You can calculate your churn rate by taking the number of cancellations over a specific period and dividing it by the total num...

Support is an incredibly valuable listening post to help mitigate churn because customer's issues are usually first escalated to them. They have the best and possibly the earliest gauge on customer temperature and likelihood of churn. 

Thus, your product and and customer success teams shoul...

Churn is inevitable. But you need to analyze the real reason for the churn which helps you build up solutions against it.

Use your churned customers’ feedback to avoid mistakes if any. Also if a customer is not satisfied with your product.

Don’t let that customer walk out the door bef...