10. Ask how you can help before proposing
Talk to your customer about how they want to proceed with the issue or inquiry. Sometimes, what you or your team offer to the customer could be far off from what they're looking for and just frustrate them.
Therefore, should there be a consensus on both ends with a compromise that everyone is good with, will show how much you value the customer and your team's opinion.
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Conducting effective interviews
Identifying the right candidates for the job
Creating a positive candidate experience
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