The smartest people use a simple model and these 6 phrases to say 'no' when they need to, says CEO—here's how it works
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In simple situations, you’ll benefit from the collection of phrases below that can adapt to fit your style.
While “no” is a loaded word, it protects your time, energy and focus. Most people sense they need to say it more often, but tense up at the thought of delivering it. Typically, they realize they should have said no only after they failed to do so.
In our jumpy work world filled with hallucinated urgency, we often respond with what I call a “flash response” — an immediate answer to a yes or no request, and is fueled by reflex, impulse and distraction.
Luckily, through years of researching the smartest and most productive employees.
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