... when telling someone they're wrong.
Be concrete and don't sermonize, even if the person that's receiving your criticism knows she did something wrong.
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Similar ideas to Ambiguity is your enemy
When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.
When telling someone he's wrong, don't be too direct with your approach:
Before jumping right in with something like, “This is really wrong!”, try saying, “It’s evident that you put a ton of time and effort into this project, and it looks great!”
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