Ambiguity is your enemy - Deepstash
Joining A New Team

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Joining A New Team

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Ambiguity is your enemy

... when telling someone they're wrong.

Be concrete and don't sermonize, even if the person that's receiving your criticism knows she did something wrong.

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Let the fixes feel like their own

If people feel you support their fundamental views and value them, the change will be easy and natural.

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503 reads

Deal in facts

Objectivity is crucial to constructive criticism.

The goal is to communicate that a performance standard has not been met. Your sentiments/judgments are irrelevant.

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Never qualify

When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.

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Say what the problem is

... and if you must amplify your message, say where your data came from. Never try to simultaneously be a good cop and a bad cop. 

Make it clear that your goal is constructive change.

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Show them the way

Criticism without an action plan is worthless. 

Give people direction or keep your mouth shut.

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Focus on behavior, not character

For example, in saying "You were lazy in preparing this report" you may think you are helping the other person to improve a skills; instead, it addresses your assumption about the person's attitude toward their work.

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CURATED FROM

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micee

I like jazz music and bacon. Learning new things is one of my obsessions.

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Never qualify

When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.

Read the Room

Read the Room

  • Determine whether the person you’re talking to is open to receiving your advice. Is she literally asking for it? 
  • If there’s no concrete question, assess her body language. Is she leaning into your conversation, does she seem engaged, eager to hear what you ...

Start With Something Positive

Start With Something Positive

When telling someone he's wrong, don't be too direct with your approach:

Before jumping right in with something like, “This is really wrong!”, try saying, “It’s evident that you put a ton of time and effort into this project, and it looks great!

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