Learn more about personaldevelopment with this collection
How to establish a positive team culture
How to collaborate effectively
How to build trust with a new team
Show them the way
Criticism without an action plan is worthless.
Give people direction or keep your mouth shut.
514
638 reads
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Say what the problem is
... and if you must amplify your message, say where your data came from. Never try to simultaneously be a good cop and a bad cop.
Make it clear that your goal is constructive change.
410
539 reads
Let the fixes feel like their own
If people feel you support their fundamental views and value them, the change will be easy and natural.
354
481 reads
Deal in facts
Objectivity is crucial to constructive criticism.
The goal is to communicate that a performance standard has not been met. Your sentiments/judgments are irrelevant.
406
603 reads
Never qualify
When preparing to tell someone what they did wrong, avoid using qualifications like "With all due respect," "No offense," or "Don't take this the wrong way" to soften criticism.
577
921 reads
Focus on behavior, not character
For example, in saying "You were lazy in preparing this report" you may think you are helping the other person to improve a skills; instead, it addresses your assumption about the person's attitude toward their work.
438
548 reads
Ambiguity is your enemy
... when telling someone they're wrong.
Be concrete and don't sermonize, even if the person that's receiving your criticism knows she did something wrong.
388
583 reads
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Action-Oriented
Leadership sets a vision of a better future state by communicating continuously. The communication provides an action plan, stating what must be done, how it must be done, and when it must be completed.
Communication that is action-oriented provides direction and help push back against th...
Dealing with criticism that cuts
- Distance Yourself From the Situation to allow you to calm down. Do not react or take it personally.
- Try to Understand Your Boss's Intentions. Is he's upset with your performance or exceptionally stressed or prone to say things he doesn't fully mean?
- Summariz...
Account for the threat of black swan events.
Sometimes chaos consumes the most meticulous of plans, and if you live life with no margins in a financial, emotional, or any other sense, you will be subject to its whims.
Take risks, but backstop them with something—I strongly suspect these people who say having a Plan B is a sign of wea...
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