7 Steps to Taking Harsh Criticism From Your Boss
Explain Your Perspective. The more specific you can be here, the better.
Engage in a Dialogue. Work together with your boss to hash out the unspoken details of the criticism.
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Try connecting with your manager on a regular basis, clearing the work goals and priorities of the coming weeks or months.
Ensure that this line of communication is open so that there is clarity on both sides.
Just like setting priorities, there has to be a regular touchpoint system established, for checking in and getting queries solved.
Maintaining regularity of the meeting is imperative, though there are bound to be cancellations due to other priorities of your boss. It helps to take this into account and pushing for the meeting nonetheless.
The more specific your feedback, the more actionable it is for the one receiving it. Example: Asking for an article on communication is vague while asking for one on public speaking is speci...
To help people improve talk about things they can do something about, rather than those out of their control. Critiquing the former makes your criticism constructive; critiquing the latter makes the person feel bad as they can’t do anything about it, even if they want to.
Understand the person’s situation and his/her objectives, then provide your critique based on that. And if you need to talk about something out of their control, balance it out by talking about things they can control.
Give recommendations on what the person can do to improve so they have a clear idea of what you have in mind and get a strong call-to-action.
With your recommendations, (a) be specific with your suggestions and (b) briefly explain the rationale behind the recommendation. Also, try to limit examples to one per point to make your case more impactful.
At the first sign of criticism, before you do anything—stop. Try not to react at all.
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Namely, to improve your skills, work product, and relationships, and to help you meet the expectations that your manager and others have of you.
Also, try to cut back any reaction you're having to the person who is delivering the feedback, even if it's hard to receive criticism from someone you don't fully respect.
As the person shares feedback with you, listen closely. Allow the person to share their complete thoughts, without interruption. When they’re done, repeat back what you heard.
Avoid analyzing or questioning the person’s assessment; instead, just focus on understanding his or her comments and perspective.