Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Notice the language used in conversations
How your employees relate and speak to each other is often more important than the topic at hand. Understanding how they interact is key to helping them resolve the conflict and move forward.
Many people don't realize the impact their tone of voice or approach can have on other people. If one person feels attacked, they probably won't pay attention to what the other person is saying, even if they make an important point. Instead, they will likely focus on themselves and their reaction to how the other person was speaking to them.
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Don't get caught up in the drama
The next time an argument between employees breaks out in your office, observe how your employees are interacting with each other and then teach them these practical ways to have a more effective conversation.
When you address the negativity between two employees, you e...
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Provide guidelines for navigating difficult conversations
- Suggest that each person start the conversation by stating their intentions. For example: "This situation is hard for both of us. I'd like to share my thoughts on this project, and then I'd like to hear what you think."
- Recommend that one person speak first while asking the other to...
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Remind both parties that they are on the same team
When conflicts occur, it's common to metaphorically "turn away" from the other person. We see the other person through a negative lens, focusing on what's missing, what's wrong, or the other person's flaws.
Remind the individuals that they are on the same team. Ask...
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It's not about the argument
It's not the disagreement that is the problem, but its impact on the workplace that must be managed. When channeled correctly, differing opinions can bring about positive change and new ideas.
When employees are engaged in a conflict, don't take sides or assume that the dis...
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Use Positive Body Language
Using an enthusiastic tone, uncrossing your arms, maintaining eye contact, and leaning towards the person who’s speaking are all forms of positive body language that high-EQ people use to draw others in.
Managing the passive-aggressive communicators
- Keep your cool. They try to get other people to express the anger they are unable to convey.
- Redirect. If a teammate is venting to you about someone else, ask if they have talked to the other person. If not, encourage them to do so.
Feeling Alone In a Relationship: The Signs To Consider
- A partner feels they are not heard or are speaking even though the other person does not want to listen. They also feel they have to initiate every conversation.
- A partner cannot bear the other speaking and wants to make them stop, or is resisting conversations altogether.
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