Notice the language used in conversations
How your employees relate and speak to each other is often more important than the topic at hand. Understanding how they interact is key to helping them resolve the conflict and move forward.
Many people don't realize the impact their tone of voice or approach can have on other people. If one person feels attacked, they probably won't pay attention to what the other person is saying, even if they make an important point. Instead, they will likely focus on themselves and their reaction to how the other person was speaking to them.
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How to create a positive work environment
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