How to Become a Master Communicator by Following This One Rule
7 percent of a message is conveyed through words. Body language plays a major role in how we communicate and how we listen.
When you’re listening, then, be aware of what your body language is saying to the speaker. Unfold your arms and be open to what this person has to say.
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This way, you'll be able to hear your team’s true thoughts, which you can to use to inform the opinion you yourself deliver at the end of the conversation.
As a leader, if you speak first, you’re likely to affect what others believe. Your team members may naturally align their thinking to yours.
A key part of being a good listener is showing the speaker that he or she has your undivided attention. Close your laptop and put away your phone.
This gives those speakers the confidence to express themselves fully without feeling that they’re imposing on your time.
Notice who hasn’t contributed to the conversation and make a point of asking for his or her opinion, even if that requires following up after the meeting.
Hearing from everyone, even the quietest people, ensures you get the most rounded view of what’s really happening.
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... ask the right question and ask it at the right time.
The wrong question is almost guaranteed to generate the wrong answer. The right question asked at the wrong time -- in the wrong context, while there are pressing distractions, asked of the wrong person -- is equally useless.
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.