Learn more about marketingandsales with this collection
How to develop a growth mindset
How to think creatively and outside the box
How to embrace change
To get product and CS on the same page doesn’t mean setting up a weekly meeting between these functions or a joint slack Channel.
A good starting point is to review the current agenda and purpose of the regular CS/Product meeting. CS teams need to embed themselves more into the production process and really understand how decisions are made. This will help CS set the right expectations with customers and prevent further miscommunication and games of broken telephone.
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How to align -- or at least start down the path of working in a more structured way:
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Before you send a...
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There is an overarching desire for the two functions to strengthen their ties and work more closely together. There is even talk of having customer success and product merge which may make sense in some organizations.
Becoming true partners requires that each group give a little mo...
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The teams that struggle the most seem to be playing a big game of broken telephone. A recent survey by Useriq backs this up with 25% of the survey respondents not knowing their churn rate.
If you have any doubt in your mind, tell your leader and push for action. If you are in either of the...
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CS can ensure feature requests are submitted correctly. They can train themselves on how to properly communicate product changes to customers. CS can prevent unnecessary friction with Product by pre-emptively reviewing the feature requests and bugs that are being submitted.
They can also m...
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