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Don't Assume Fault that Isn't Yours
If you are wrongly blamed for a mistake, make your case and speak up for yourself.
You may be tempted to cover for others, and while helping someone else out of a tough spot may seem noble, this could eventually evolve into someone using you as a doormat, or escaping responsibility for repeated mistakes.
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In some situations, an apology can equate to an admission of guilt. If there are any concerns about the repercussions of an apology, you may want to consult with your legal department before making it.
However, if you mess...
Some business people employ underhanded or downright illegal tactics in their work. If you are pressured to do the same and refuse, there is no need to apologize. Your personal integrity is more important than smoothing over a stressful situation.
Timeliness is crucial for workplace apologies. Tensions can easily escalate to the point of making work unbearable for one or more parties.
Once you recognize that you owe an apology, do your best to make it as soon as...
MORE LIKE THIS
- Expression of regret
- Explanation of what went wrong
- Acknowledgment of responsibility
- Declaration of repentance
- Offer of repair
- Request for forgiveness
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The only time to apologize is when you’re genuinely remorseful.
Avoid any apology that is forced. The person you are apologizing to will pick up on your insincerity, causing further feelings of distrust.
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An apology is one of the most profound interactions two human beings can have with one another.
Research by Lazare and others suggests effective apologies—meaning those that are accepted by an offended party—all tend to share a set of underlying features.
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