Provide Self-Service Options
You can save a lot of team and customer time by making available materials and content that provides answers to customer questions.
Even right there on your contact us page, you can show the customer a list of Frequently asked Questions they can get quick answers without needing to fall into your customer support helpline.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I tried to buy from a business and struggled to pay. By the time they realised 2 days later, it was already too late. Time is of the essence and that’s why I am sharing this with businesses, so we can be more time-bound with our customer engagements
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