Equip Your Teams With The Right Mindset/training
It is not enough for you to desire speedy responses. Your teams must be onboard and understand why it is important.
Educate your teams and all 3rd party that may be involved in handling customers such as your offshore outsourced support teams.
Let them know why it is important, what is expected of them, and measure productivity always.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
I tried to buy from a business and struggled to pay. By the time they realised 2 days later, it was already too late. Time is of the essence and that’s why I am sharing this with businesses, so we can be more time-bound with our customer engagements
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8. Get your family and friends on board
Working out together is the ideal case scenario and that's something that can be a huge help in staying committed to the program so check to see if someone else from your immediate circle would like to join you.
Show them your plan and organise a schedule everyone i...
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