These bumps in the road are a normal part of work, but if you manage them poorly, they can reduce your level of trustworthiness and damage your reputation.
As we start h...
Once you are aware of the mistake you have made, try to get in front of the situation before it spirals.
Being proactive about addressing whatever took place demonst...
Offer a genuine and humble apology, acknowledging your error and the harm you caused to the other person, team, or the business.
Don’t be defensive or make your apology abou...
While it is an act of integrity and accountability to admit and apologize for your error, you will only rebuild trust if you correct the behavior or issue.
Share what you le...
Unfortunately, the negatives outweigh the positives in our minds, meaning people remember your faults more than your strengths. This negativity bias means it’s essential to take ac...
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