Choosing which channels to support - Deepstash
Choosing which channels to support

Choosing which channels to support

It's tempting to say that your company will be available on every channel for your customers however, this isn't applicable for small teams without having to spread your team too thin and deliver inconsistent customer support quality.

In order to figure out which channels to support you need to find out what channels your customers are using the most (tech support/live chat/social media), start with focusing on fewer channels, and then capitalize on your existing skill sets.

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