Integrating support into your product and company
It's highly recommended to have a customer-focused company, but what should the goal be? The goal is to build in systems across teams that support great service.
Support managers are encourages to:
- Push decision-making to the front line
- Automate customer-friendly processes
- Create feedback loops; and
- Making the team feel respected day in, day out.
20
46 reads
The idea is part of this collection:
Learn more about teamwork with this collection
How to manage workplace stress
How to prioritize and make better decisions
How to learn anything fast
Related collections
Similar ideas to Integrating support into your product and company
Lower support costs
Interactive user guides help automate customer support. They can answer common questions that don't require intelligence or decision-making. 67% of users prefer self-service than speaking with the company.
This will reduce upcoming support calls and eliminate the need to create further...
AI At Scale
Embedding AI across an enterprise to tap its full business value requires shifting from bespoke builds to an industrialized AI factory.
For AI to make a sizable contribution to a company’s bottom line, organizations must scale the technology across the organization, infusing it in core bus...
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates