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Begin from a place of curiosity
Lean into the conversation from a place of curiosity and respect (for yourself and the other person).
Even when the subject of the conversation is difficult, the interaction can remain mutually supportive. Respect the other person’s point of view, and expect them to respect yours.
1.01K
1.74K reads
Listen and observe
Focus on what you’re hearing, not what you’re saying. Genuine attention and neutrality encourage people to elaborate.
You don’t actually need to talk that much during a difficult conversation. Instead, learn to listen, reflect and observe.
939
1.32K reads
Be direct
Address uncomfortable situations head-on by getting right to the point.
Foster an honest and respectful discussion and make sure both parties speak about the details of an issue.
796
1.14K reads
Don’t put it off
Don't put off a conversation for some ideal future time, when it can be more easily dealt with.
Take some time to cool down and plan the general outline of the outcome you desire. But then have the conversation, and make a plan to move on.
754
1.05K reads
Expect a positive outcome
Focus on the long-term gains that the conversation will create and you will shift your inner dialogue to a more constructive place.
This will build your confidence to approach the coworker who constantly criticizes and complains or the subordinate who keeps underperforming.
769
1.11K reads
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