Learn more about business with this collection
How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
How do teams determine the right outcomes to concentrate on?
Firstly, they ask: “What are the customer behaviours that drive business results?” and set an “impact level target”.
Secondly, once the impact level target has been defined, they can then ask “what are the things that customers do that they predict they’ll visit our site?”
The focus is on observable and measurable outcomes.
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Engineering managers and product managers pride themselves on delivery. Did the thing get built on time, on budget, on spec? That’s how we judge our own performance and also how our managers typically judge us.
Instead, we should be measuring ourselves against user and customer beha...
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An MVP is NOT version 1.0 of your product. It is the smallest thing you can create to learn if your hypothesis is correct. Agile products begin with a series of hypotheses and experiments, designed to achieve a specific and measurable outcome.
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In place of big bang product releases, a leader has to focus on creating specific, smaller customer behaviours that drive business results. You can create new behaviours or focus on existing customer behaviours (e.g. opening emails or sharing images). This could in turn help increase the lifetime...
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An outcome is “a change in human behaviour that drives business results.” Outcomes have nothing to do with making ‘stuff’ – though they’re something created by making the right stuff.
Outcomes are the changes in the customer, user, employee behaviour that lead to good ...
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The Magic Questions that we can all apply when figuring out the right, measurable outcomes to concentrate on:
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Features are outputs, solutions have outcomes.
Organizations need to embrace the goal of building as little as possible to solve the problem at hand. Intuitively, this makes sense. You’d obviously rather invest $1M solving a problem than $5M.
Once we realize ...
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Instead of building plans around outputs or features, it often makes more sense to plan around themes of work, problems to solve, or outcomes to deliver.
A leader has to coordinate with internal teams(like support) for input and shift the conversations about features to conversations ab...
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Great leaders look at the fundamental forces of life, and ask 'Why'. There is a drive they carry, a cause, a purpose, that makes them inspired to achieve something bigger than themselves.
Don't think you can continue to relate to your customer. Instead, make a list of the outcomes you want, then make a guess what will get you there based on data and research.
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