Learn more about strategy with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
The Four Actions
There are four actions that leaders need to take to help navigate that journey successfully:
- Start in the Right place by understanding the current link between your company’s strategy and culture.
- Create a common language for your strategy and culture teams to use.
- Explore the potential of the culture by learning about mindsets, skill sets and practices.
- Understanding the expectations of the strategy and communicating in a way that everyone understands.
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Launch Of New Services, Products, Or Experiences
A launch is one of the most high-profile actions in the eyes of customers, let alone employees.
It should exemplify the strategic direction of the business and showcase the culture the organization is looking to evolve.
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95 reads
Negotiations with Third Parties
If you want to encourage more curiosity as a cultural trait, negotiations should involve sufficient time spent understanding the interests of the parties involved and exploring a range of options for mutual gain.
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139 reads
A Fresh Imperative To Act
Every organization faces a unique set of challenges and contexts. There are strategic moments in an organization’s journey that have a disproportionate impact on outcomes.
Getting them right creates a multiplier effect on other activities as people learn new ways of working and i...
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322 reads
Recruitment Of Key Talent
The messages imparted to recruits in the selection and onboarding process should reflect the strategic priorities (as communicated to the candidates), while the interviewers (and others involved) should demonstrate the desired traits and behaviors.
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165 reads
Critical Conversations With Employees
There are important moments with employees—if they are new to the organization, underperforming, ambitious, or looking for a change in roles—in which it’s vital to discuss and clarify strategic priorities and expectations for performance and behavior.
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Mastering The Connection Between Strategy And Culture
Managing to focus on each of the imprintable moments individually should not be that difficult.
Focusing on all of them consistently and coherently is much harder, yet it is critical if you want to embed new organizational norms and behaviors that support the strategic intent.
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84 reads
Strategy Development
If you want your culture’s defining traits to be inclusivity, empowerment, and collaboration, the strategy process must reflect this desire. Opening up strategy development to participation, away from the typical top-down, closed approach, is a crucial act.
It might i...
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Performance Review
Creating the structures that incentivize performance in line with the strategy requires careful design, consultation, and implementation.
Short-term, individualistic performance measures will rarely enable a strategy founded on collaboration.
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134 reads
Crisis Performance
In crisis situations, be honest about the scale of the problems, transparent about how long it will likely take to recover, clear about the actions you want people to take, and positive about opportunities ahead in line with the strategy.
People remember the words and sen...
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101 reads
CURATED FROM
CURATED BY
Business leaders often are tempted to focus on strategy over culture. But the strongest companies take four key actions that deliver the best of both.
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What Not To Do: Not adapt to the culture of the company
The culture of a company is the norms and values that are developed, including behavior, language used by the staff, the daily business processes. Culture is, therefore, a set of practices already anchored in the habits of the organization. So, as a newcomer in the company, not thinking, acting, ...
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