Even if they don’t especially like it, the senior management needs to take the mental well-being of the employee very seriously. We have moved from the era of physical management to that of psychological management

The task might be to get a sales force to believe in the merits of a new product, so they can sell it wholeheartedly; to get an IT manager to be more creative in the way they interact with other sectors of the business. For all these kinds of tasks, it becomes crucial to get the employee into the right frame of mind.

For most of human history and in almost all places it would have seemed absurd for employers to give their employees personal feedback.

Things have changed today because the tasks of business are more psychologically complex than in the past.