Why Feedback Matters | The School of Life - Deepstash
Why Feedback Matters | The School of Life

Why Feedback Matters | The School of Life

Curated from: theschooloflife.com

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How the idea of feedback changed

How the idea of feedback changed

For most of human history and in almost all places it would have seemed absurd for employers to give their employees personal feedback.

Things have changed today because the tasks of business are more psychologically complex than in the past. There’s been an entirely practical realization that to get the best performance, people need to be psychologically in a good place: which means well-motivated, in good spirits, even enthusiastic and eager around the tasks they are doing. This is the only way not to waste a lot of money.


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From physical management to psychological management

Even if they don’t especially like it, the senior management needs to take the mental well-being of the employee very seriously. We have moved from the era of physical management to that of psychological management

The task might be to get a sales force to believe in the merits of a new product, so they can sell it wholeheartedly; to get an IT manager to be more creative in the way they interact with other sectors of the business. For all these kinds of tasks, it becomes crucial to get the employee into the right frame of mind.


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Psychological Obstacles to the success of a business

  • Denial: hiding bad news. 
  • Dangerous independence: the people that don't share information.
  • Disguised ignorance: the person who hides what they don’t know.
  • Poor teaching skills: someone who can’t teach effectively, what they know to those who need to share it. 
  • Poor learning skills: the people that don’t listen properly when something is being explained. 
  • Despair and pessimism: always anticipating disaster.
  • Over-optimism and naivety: the denial of real troubles. 
  • Impatience: ticking the boxes fast
  • Cynicism: the disengaged and resentful people.
  • Social awkwardness: a mix of lack of confidence and shame.


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I love playing tennis, running and watching cat videos. Coffee is my friend.

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