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How to create customer-centric strategies
The importance of empathy in customer success
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Overreacting to feedback
Psychologists estimate that 50 percent of our reactions are based on genetic wiring, 40 percent on the story you tell yourself, and 10 percent on the actual circumstances.
- The story you tell yourself about the feedback you get has a huge impact on how you feel about it.
- High achievers. When we let ourselves down, the judgments and feedback we have for ourselves can be the hardest to deal with.
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MORE IDEAS ON THIS
Learn to manage pain to receive feedback
We have two core human needs.
- We want to learn and grow
- We also have a need to be accepted and respected and loved the way we are now. Feedback suggests that how we are now is not ok.
However, sometimes, the most painful things in our lives are some of the...
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Receiving feedback is a skill
Getting a better handle on feedback changes you and how other people perceive you.
Think about a suggestion or advice you've received in your life that you've rejected. There could be hundreds of reasons why you didn't take it. Maybe it was wrong or bad ad...
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The sensitive and undersensitive person
Some people are very sensitive to feedback, while others are the opposite. Both have their own challenges with feedback.
The sensitive person
One piece of feedback can suddenly become everything. It becomes super-sized. You may look at all your past mistakes, and it s...
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Three kinds of triggered reactions
- Truth triggers. Is the feedback correct? However, we all have blind spots. It's tricky to figure out what the givers are trying to tell you.
- Relationship triggers. All feedback lives in the relationship between giver and receiver. We often have a
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It's hard to receive feedback
People all over the world struggle with feedback.
In any feedback exchange between giver and receiver, it's the receiver who decides what they're going to let in and whether and how they will choose to change. However, if we could get bette...
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How to encourage feedback
- Identity. Ask your friends or colleagues, "what is the one thing I'm doing or failing to do that you think is getting in the way?
- What is the one thing I could change about how I run our weekly meeting that would be an improvement?
- What is the one thing th...
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CURATED FROM
IDEAS CURATED BY
This talk offers excellent insights into why nobody likes feedback, why feedback is good, and how to get the best out of feedback.
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Other curated ideas on this topic:
Feedback Timing
Spending too much time on planning and editing is not an ideal way to work. As much as possible we want to be efficient with our time so that we won't lose the momentum of focus.
Here's how:
- Gather enough information to initiate the project and work until yo...
Mindset
Our beliefs about ourselves and the stories we tell ourselves as a result of those beliefs have a profound effect on our happiness and relationships.
What stories have you been telling yourself about yourself? If they are not moving you toward your goals, it’s time to choose a...
We judge others how we judge ourselves
We tend to judge ourselves first, then base our judgments of others on our own self-judgments. That makes it highly likely that whatever bothers you about your coworker you will find in yourself.
If you find someone intolerable, pinpoint the specific traits that bo...
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