GUY KAWASAKI

Agency involves the marketing and sale of an asset you don’t own. Instead of producing value by yourself, you team up with someone else who has value to offer, then work to find a purchaser. In exchange for establishing a new relationship between your source and a buyer, you earn...

Almost every single company claim to provide great customer service, however, we still hear complaints from customers so we will presume that there is an opportunity for improvement.

In order to have a thriving customer support team you must define what "great service" is for your company. ...

One of the best ways to develop new skills is on-the-job learning, and if your old employer didn’t provide many opportunities to expand your skill set, they may be interested in having you back after you learn new key skills somewhere else.

Consider someone who acquir...