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How to prioritize tasks effectively
How to manage your time efficiently
How to reduce stress and anxiety
“When you promise to solve a particular problem, you’re also saying, in effect, ‘If your problem falls outside of this, we might not be the best choice for you'”
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Once you identify that problem and you make a particular promise, then you can focus on your customer experience. Whether it’s your marketing, operations, delivery, customer support, you name it, your focus can be on keeping that promise.
That’s an important aspect because it give...
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To create an experience that allows you to win customers and retain them:
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They do get mixed up a lot. But there is a very important distinction.
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The whole concept of an experience guarantee is based on the idea that your customer is trying to solve a problem, and that’s the insight you need to have to create a wonderful experience and experience guarantee.
The way you do this is by listening to your customers. And ...
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The best way to nap also depends on what kind of effects you’re looking for:
Telos comes from the Greek language, and it means “ultimate aim” or “ultimate purpose.” This call for the process of asking yourself one question: “To what end?”
As we try to solve a particular problem, we also should think about what will come after we solve it.
In many cases, when you are tempted to stay up late to find a solution to an obstacle, you might be better sleeping on it.
The brain makes better connections when you are asleep, allowing you to make new and useful associations between unrelated ideas.
Your br...
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