Learn more about communication with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
What creates trust
- Authenticity. If you sense that someone is being authentic, you are more likely to trust them.
- Logic. You are more likely to trust if you sense real rigour in logic.
- Empathy. If you believe that empathy is directed towards you, you are more likely to trust them.
When just one of these three is broken, trust is threatened.
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Build on trust
Trust is the foundation for everything we do. If we can learn to trust one another, we can make great strides in human progress.
But if trust is broken, and we're going to rebuild it, it is helpful to understand its various parts.
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578 reads
Authenticity problems
If we hold back on who we are, we're less likely to be trusted, less likely to be given stretch assignments, less likely to be promoted, and so on.
Remedy:
- Pay more attention to your authentic self and less to what you think people want to hear from you.
- ...
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302 reads
Lack of empathy is the most common trust-breaker
People don't believe that we're mostly in it for them and they believe that we are too self-distracted. With so many demands on our time, we often lack the time and space that empathy requires.
Remedy:
Identify where, when and to whom you're likely to offer your dist...
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372 reads
Logic wobbles
There are two forms of logic wobbles.
- The quality of your logic.
- Your ability to communicate the logic.
Remedy for accurately communicating logic:
Instead of telling a story with twists and turns and then getting to the point, start with a ha...
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Understanding the pillars of trust can help to build and rebuild it.
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You can’t pretend to be an authentic leader for long because people will eventually sense the lack of authenticity, and ultimately you will not gain the trust of your teammates.
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