We are all apt to forget things we have learned in the past. Even memories of important events will eventually decline in accuracy.

If we want to remember things, research tells us that retrieval practice is more effective than passive review. If you have to choose how to study, active...

Consider the following principles:

• Intention: Know what you want to say and be clear about your objective. 
• Organization: Take the time to organize your thoughts and deliver them in a straightforward way.
• Framing: “I think, I feel” is much mo...

Have the part evaluate these new choices.

Are they acceptable?

Will they be as good as or better than the previous behavior?

It needs to be willing to try them out for the next month or longer if appropriate. The key here is negoti...