SaaS Customer Onboarding
People these days demand simple products for solving complex problems. To stay competitive, you need to cater to those demands. Not all companies get this, which can put you ahead of a sizable number of SaaS businesses.
Did you know that between 40% and 60% of everyone that signs up for a free trial use it once, never to log in again? What’s even more dramatic is that there are less than 3% of those remaining users who continue using the product after a month.
While some churn is to be expected, the problem may lie at the first point of entry: SaaS customer onboarding.
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We go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels.
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The idea is part of this collection:
Learn more about business with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
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