Top Challenges in SaaS Customer Onboarding - Deepstash
Onboarding Matters

Learn more about business with this collection

How to create a successful onboarding process

Why onboarding is crucial for customer retention

How to measure the success of onboarding

Onboarding Matters

Discover 54 similar ideas in

It takes just

8 mins to read

SaaS Customer Onboarding

People these days demand simple products for solving complex problems. To stay competitive, you need to cater to those demands. Not all companies get this, which can put you ahead of a sizable number of SaaS businesses. 

Did you know that between 40% and 60% of everyone that signs up for a free trial use it once, never to log in again? What’s even more dramatic is that there are less than 3% of those remaining users who continue using the product after a month. 

While some churn is to be expected, the problem may lie at the first point of entry: SaaS customer onboarding.

7

87 reads

Customer Onboarding Challenges

No matter who you are, your product’s onboarding process will likely have issues. Regardless of how great your product is and how well it’s positioned to become the killer of a more popular one on the market, if the onboarding process is complicated, it won’t matter. 

We are going to go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels. Once you learn more about them, you can more readily prevent them.

4

77 reads

A Cluttered Interface

While choice is nice to have, when there are too many, people get overwhelmed. Interfaces that are too cluttered will cause a headache more than anything. Showing tons of options to a user before they have gotten familiar with a product will potentially turn them off from delving into it any further.

The onboarding process should start off simple. Direct the focus of users in one direction at a time. If there are too many elements grasping for their attention, they will either skip the onboarding process or return to it later.

7

75 reads

Not Asking For Feedback

Any service entity should always collect user feedback. Forget waiting for users to come to you. Ask them about what they thought of the onboarding process. You can do something as simple as requesting they tell you how helpful it was, on a scale of 1 to 10.

You could also ask them if the onboard process made it easier to understand how to use the product to achieve their goals. Beyond this type of feedback, look at user behaviour, identifying exactly how users are interacting with your product while using it.

6

54 reads

Not Having A Tailored Approach

Different users have different skill levels and different needs. This means the onboarding process should not take a one-size-fits-all approach. There will be different needs, skills, and capacities among users. When you take the lazy approach, it can slow down the momentum that users have initially.

To achieve higher SaaS customer retention, you need to perform a bit of data analysis. This means tailoring the SaaS customer onboarding process to fit the kind of user you are onboarding. This will ensure the entire process is engaging all users in a meaningful way.

6

43 reads

It Takes Too Long to Achieve ‘First Success’

A study has found that the shorter the time is from a customer getting onboard to them achieving their first success, the higher the likelihood of them continuing to use the product for the long-term. You can improve the time between onboarding and first success by ensuring each step during onboarding is designed to help them achieve success.

6

43 reads

The Bottomline

You need to always remember that your customers are human beings who have real problems they are looking to solve. This means they are not going to have the time to go through a complicated SaaS customer onboarding process. They simply want to start using the product successfully as soon as they can, to achieve the results they are looking for.

Keep things simple and address the challenges we mentioned earlier, so you can keep your customer success and retention levels as high as they can be.

5

39 reads

CURATED BY

erbrigh

Surveyor for building control

CURATOR'S NOTE

We go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels.

stash-superman-illustration

Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas

Anywhere

Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.

Join

2 Million Stashers

4.8

5,740 Reviews

App Store

4.7

72,690 Reviews

Google Play

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

samz905

Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates