A Cluttered Interface
While choice is nice to have, when there are too many, people get overwhelmed. Interfaces that are too cluttered will cause a headache more than anything. Showing tons of options to a user before they have gotten familiar with a product will potentially turn them off from delving into it any further.
The onboarding process should start off simple. Direct the focus of users in one direction at a time. If there are too many elements grasping for their attention, they will either skip the onboarding process or return to it later.
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We go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels.
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How to create a successful onboarding process
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