Not Having A Tailored Approach

Different users have different skill levels and different needs. This means the onboarding process should not take a one-size-fits-all approach. There will be different needs, skills, and capacities among users. When you take the lazy approach, it can slow down the momentum that users have initially.

To achieve higher SaaS customer retention, you need to perform a bit of data analysis. This means tailoring the SaaS customer onboarding process to fit the kind of user you are onboarding. This will ensure the entire process is engaging all users in a meaningful way.