Time to First-time Value
First time value is the point during the onboarding phase when the customer realises the value of your product in their business context. And Time to first time value is the time taken for them to reach that result.
Now, when you are setting up your product in their technical environment you may have to do the following:
- Make the technical configuration of the product according to the customer’s business needs
- Integration with other software they use to collaborate seamlessly
- Setup users, assign roles and give access rights.
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Here are top SaaS onboarding stats you should look out to keep a check on a smoother user onboarding process.
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How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
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