Offer many opportunities for support
The onboarding process is where customers learn to use your product, so they'll likely have questions or comments. Make it easy for them to get in touch so they don't disengage and leave.
Build touchpoints into your SaaS onboarding checklist where you can reach out to offer support. For example, emails, in-app messages, or phone calls.
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Effective customer onboarding is vital in a SaaS business as it helps to educate customers on using the product and help them see the value. An onboarding checklist can help to set customers up for success.
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