Offer many opportunities for support
The onboarding process is where customers learn to use your product, so they'll likely have questions or comments. Make it easy for them to get in touch so they don't disengage and leave.
Build touchpoints into your SaaS onboarding checklist where you can reach out to offer support. For example, emails, in-app messages, or phone calls.
7
57 reads
CURATED FROM
IDEAS CURATED BY
Effective customer onboarding is vital in a SaaS business as it helps to educate customers on using the product and help them see the value. An onboarding checklist can help to set customers up for success.
“
The idea is part of this collection:
Learn more about business with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates