Some customer segments will require extra support and education. To help customers feel supported, point out during your onboarding process that additional materials are available to customers, such as detailed user guides, community forums, and more.
Conducting a customer success check after the onboarding process can help to answer burning questions and get valuable feedback. This can be a call or online survey.
8
57 reads
CURATED FROM
IDEAS CURATED BY
Effective customer onboarding is vital in a SaaS business as it helps to educate customers on using the product and help them see the value. An onboarding checklist can help to set customers up for success.
“
The idea is part of this collection:
Learn more about business with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates