Provide additional ways to find value
Some customer segments will require extra support and education. To help customers feel supported, point out during your onboarding process that additional materials are available to customers, such as detailed user guides, community forums, and more.
Conducting a customer success check after the onboarding process can help to answer burning questions and get valuable feedback. This can be a call or online survey.
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Effective customer onboarding is vital in a SaaS business as it helps to educate customers on using the product and help them see the value. An onboarding checklist can help to set customers up for success.
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