Sell yourself

It means paying attention to what the other person is saying and not interrupting. It also means asking questions to show that you're interested in what they have to say.

Here are some tips for being a good listener:

• Make eye contact with the person you're talkin...

As your boss talks, actually listen and don't just think of a rebuttal. Ask open-ended questions to show you are engaged in the conversation.

• Your questions are a paraphrase of what your boss says. "I hear you say X, which to me sounds like Y. Is that correct?"
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This is the most important principle in Carnegie's book. It's about taking the time to learn about other people's interests and concerns. When you show genuine interest in someone, they're more likely to feel like you're paying attention to them and that you value their company.