Empower Your Teams
The tools, training, education and resources your employees need to deliver great customer experiences must not be taken for granted. This is the reason luxury hotel chain, Ritz-Carlton, gives employees the freedom to use up to $2000 to rescue a bad customer experience. You know why? So they can retain the customer and turn the experience into an unforgettable positive experience with future sale possibilities. How smart!
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
The difference between customers’ expectations and actual experiences with any brand reveals a lot about the brand. But how do we bridge the gap to position our businesses for success? Here are three areas to look into!
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