What will a successful outcome look like for your customer? list out expectations and measure success based on the outcome? The four types of outcome expectations are:
1. Desired outcomes customers want to achieve.
2. Undesired outcomes customers want to avoid.
3. Desired outcomes providers want to achieve.
4. Undesired outcomes providers want to avoid.
25
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CURATED FROM
The Jobs-to-be-done framework. Why Customers find some brands irresistible. – Simily
simily.co
11 ideas
·688 reads
IDEAS CURATED BY
Challenging everything I know, unlearning & relearning⚡️ A rare breed of business and technology. Business Planning || Branding || Front End developer || Graphics || Entrepreneur || Interested in Venture Studios
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Similar ideas to 6. What are your outcome expectations?
#1: Define your success and failure norms.
#2: Measure your progress with numbers.
#3: Assign rewards and punishments for every outcome.
#4: Keep your game simple.
#5: Go for the win!
#6: Make your game beautiful
If your customer purchased your product to achieve a particular goal “A” do but they’re currently only using 2 out of 10 of the main features needed to achieve the goal “A”, use your customer success software to compare actions between your customer and users with similar attributes.
You’r...
1. Failure leads to success
If you want to be successful, failure is necessary.There is nothing wrong with failure as long as you learn from it and apply it to your endeavours in the future.
2. The more you learn, the more you realized how little you know
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