Emotional work is difficult
We have to manage our emotions at work. However, we also manage other people's emotions. In service jobs, managing emotions is the job.
When you act badly, you're making someone else's task more difficult. That will spill over to affect the other customers that day. It may be their job to help us, but we can also do something to help them.
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Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.
Emotional work is undervalued. While many jobs can be automated or outsourced, care and communication skills are becoming more important. It is then helpful to recognise that in any interaction, the entire emotional burden doesn't have to be on one person.
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Conflict resolution
Motivating and inspiring others
Delegation
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