Emotional work is difficult - Deepstash
Emotional work is difficult

Emotional work is difficult

We have to manage our emotions at work. However, we also manage other people's emotions. In service jobs, managing emotions is the job.

When you act badly, you're making someone else's task more difficult. That will spill over to affect the other customers that day. It may be their job to help us, but we can also do something to help them.

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holdenp

Spending a large amount of time with someone literally causes you to pick up their habits. Choose your friends wisely.

Emotional work is undervalued. While many jobs can be automated or outsourced, care and communication skills are becoming more important. It is then helpful to recognise that in any interaction, the entire emotional burden doesn't have to be on one person.

The idea is part of this collection:

Managing People

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Conflict resolution

Motivating and inspiring others

Delegation

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