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Effective communication with remote employees
Strategies for building trust and accountability
Techniques for managing remote teams
While honesty and clarity are essential when giving feedback, as a rule, it’s better to flatter than offend. Being constructive and considerate with your criticism doesn’t just improve your product — it improves relationships within your team.
Sometimes, the kindest thing you can do is to be direct with your feedback. If something someone made is bad, they need to know. But that doesn’t mean you have to be rude about it. Explain the issues with it while offering encouragement, and make suggestions on how they could improve it.
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122 reads
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In case we didn’t drive the point home enough when we told you to be considerate, it’s essential that you also praise all the good you see. We’re not talking about the old and tired ‘shit sandwich’ technique here. We’re talking about a real, honest, lets-celebrate-good-design attitude.
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65 reads
Designs often have a lot of stakeholders. You could be a design manager who needs to review some work in progress or even a developer who needs to communicate the technical implications of a design proposal.
When giving design feedback: every member of the team brings a un...
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67 reads
One of the advantages of working asynchronously is you don’t have to give feedback immediately. This won’t be the case always, but whenever possible take a bit of extra time with feedback.
When giving design feedback: Use the time as an opportunity to separate yourself from...
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72 reads
Learn how to put your thoughts into words and make sure your feedback is getting the love it needs by communicating effectively and constructively.
Let’s go through the dos and don’ts of written communications in general.
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225 reads
Asking good questions and actively listening to the answers to those questions are two key skills for giving great design feedback.
When giving design feedback: you’ll be tempted to comment on the current state of things, sometimes missing important information about an ele...
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76 reads
When you’re trying to express yourself using just letters and symbols, it’s easy to miss oral or visual communication nuances. But there are a few ways you can fill that void. At Sketch, we use a frankly staggering array of custom Emojis. But you can also use animated GIFs, links to YouTube video...
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165 reads
In addition to being direct, it’s always a good idea to be explicit. Even if you think a word will do, don’t assume your reader will have all the context you have. In this scenario, being a little verbose is sometimes a feature, not a bug.
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106 reads
Something we’ve learned when working with people from all over the world is that, sooner or later, you’ll find yourself in a situation where you’ll be completely misunderstood due to cultural differences.
You’ll say “oh, that’s an interesting idea!” because you think an idea is… we...
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101 reads
Save yourself a headache by making sure everyone knows exactly the kind of feedback you’re looking for.
When giving design feedback: make sure you’re addressing the right issues. If a designer made their needs clear when asking for feedback, stick to those. If they did not...
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79 reads
While shared cultural knowledge can help speed things up when everyone understands the context, internationally compliant communication can be more challenging. Pay attention to subtle (and not so subtle) differences between cultures when it comes to the meaning of words.
If you want to kee...
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94 reads
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Not receiving enough feedback stresses employees out. They don’t want to be micromanaged, but they definitely want and crave constructive criticism, and they want general feedback on their performance on a consistent level.
Let employees know if they’re doing what you expect, as regularl...
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