Fair Compensation

Talent may be evenly distributed, but opportunity is not. It could take some time and cumulative action to build a more diverse workforce, but sometimes the simplest of measures can add up to major changes.

At Shopify, for example, the company rethought the requirement...

Pity is an especially problematic and painful treatment, although it might seem very close to kindness. When someone hears of a problem we have, they may ask us with concern how we are doing; they will inquire if they can get us anything at all; they will say they imagine how awful things are.

Or the normative model may itself be correct only in a particular environment, and people accurately sense that they are not in that one, so the model doesn’t apply. Or the model may be designed to bring about a certain goal, and, for better or worse, people are after a different one. Though exp...