Empathy is being concerned about the human being, not just their output.
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We see both sides of that all the time. Some companies push to get a specific output from every shift no matter what, while others work to make sure their employees are well taken care of for long-term health and growth. If you manage people, you can choose whichever one you want.
Empathy is the ability to understand and share the feelings of another. I see it as “walking in their shoes”, and trying to see the world from their perspective.
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