Benefits Of A Knowledge Base(KB) - Deepstash

Benefits Of A Knowledge Base(KB)

A good knowledge base will also give a boost to your customer support agents by:

  • Helping them be more productive: Shifting basic support queries over to the knowledge base frees up your support staff for the really important issues.
  • Making them happier: Employees are happier when they’re able to spend more time on meaningful interactions. (For example, preempting a problem rather than resolving it after it has already negatively affected the customer.)

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miles_n

It`s more important to know where you`re going than to get there quickly.

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