KB Structure - Deepstash

KB Structure

There are a couple of things to keep in mind when it comes to knowledge bases specifically.

First, focus on scaling the structure of your help content. Create a simple knowledge base template to use for every article.

Second, prioritize the customer’s workflow and use cases. Most of your knowledge base articles probably include a set process the user needs to follow. Make it as smooth as possible.


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It`s more important to know where you`re going than to get there quickly.

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