Value successful behaviours over individuals

When employees can see what behaviours you value, it gives them an incentive for improving their performance.

• Reflect on your top-performing employees. What are the basic behaviours that earned them your favour? For example, perhaps they always come prepared, go beyond their teammates, or pay attention to detail.
• Talk about these behaviours publicly and often. Instead of saying "be more like Jessica", your best employee, tell them to "review your work for errors, just like Jessica."